Dasar penghantaran

Shipping Policy

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has been shipped.

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🚚 Shipping Rates & Delivery Time

Malaysia (West & East)

- Standard Shipping: RM5 – RM10
- Estimated delivery time:
  - West Malaysia: 2–3 working days
  - East Malaysia: 4–5 working days

Shipping fees will be calculated and displayed at checkout.

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📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.

Please allow up to 24 hours for tracking updates to appear.

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❗ Delays

Delivery times are estimates and may be affected by:

- Courier delays
- Peak seasons (e.g. Raya, Sales Campaign)
- Weather or unforeseen circumstances

We appreciate your patience and understanding.

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📦 Failed Delivery / Wrong Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for:

- Incorrect or incomplete address
- Failed delivery due to customer unavailability

Re-delivery fees may apply.

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🔁 Returns & Exchanges (Shipping Related)

We only accept returns/exchanges if:

- Wrong item sent
- Item damaged during delivery

Please contact us within 48 hours after receiving your parcel with photo proof.

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💬 Contact Us

For any shipping inquiries, please contact us via:

- WhatsApp: [01133167623]
- Email: [mythgoldseller@gmail.com]

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Thank you for shopping with us 💖